Privacy Policy

1. Introduction

This Privacy Policy explains how Dialogoo Chat (“Dialogoo”, “we”, “us”, or “our”), provided by Proxymis, collects, uses, discloses, and protects your personal data when you use our website, chat platform, and related services (collectively, the “Service”). By using the Service, you acknowledge that you have read and understood this Policy.

2. Data We Collect

We collect several types of information, depending on how you use Dialogoo Chat:

• Account data: username, email address, password (hashed), language preference, and profile information (e.g., avatar, gender, location, description).
• Usage data: messages, rooms you join, connection times, device information, browser type, and IP address.
• Location data: approximate location (e.g., city or region) derived from IP or voluntarily shared latitude/longitude.
• Technical data: cookies, log files, session identifiers, browser language, and error logs.
• Payment data: if you purchase a paid plan, we process payments through trusted third-party processors (e.g., Stripe). We do not store full credit card numbers.
• Communication data: messages sent to support, moderation reports, or abuse notifications.

3. How We Use Data

We use your data to:

• Provide, maintain, and improve the Service.
• Authenticate users and secure accounts.
• Display your profile to others in accordance with your settings.
• Moderate chats, detect spam or abuse, and enforce community guidelines.
• Process transactions and subscriptions.
• Send administrative notices, security alerts, and optional product updates.
• Comply with legal obligations and respond to lawful requests.
• Analyze aggregated, non-personal data to improve performance and safety.

4. Legal Bases (EU/EEA)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, our legal bases for processing personal data include:

• Contract performance — to provide the Service you requested.
• Legitimate interests — for security, fraud prevention, analytics, and improving our Service.
• Consent — for optional cookies, marketing, or precise geolocation.
• Legal obligation — to comply with applicable laws (e.g., data retention, fraud prevention).

5. How We Share Data

We may share limited personal data in the following circumstances:

• With service providers: hosting, analytics, storage, email, and payment processing partners who operate under strict confidentiality and data protection agreements.
• With room owners (Webmasters): for moderation, user management, or community analytics within their own rooms.
• For legal reasons: to comply with court orders, prevent fraud, or protect the rights and safety of users.
• In business transfers: as part of a merger, sale, or restructuring where personal data may be transferred under equivalent protections.

6. Cookies & Tracking

Dialogoo Chat uses cookies and similar technologies (local storage, session storage) to:

• Remember your language and session preferences.
• Enable secure login and account persistence.
• Measure usage and performance (e.g., Google Analytics or self-hosted metrics).

You may disable non-essential cookies through your browser settings, but essential cookies are required for proper functioning.

7. Data Storage & Retention

• We store data on secure servers located in the European Union.
• Chat messages and activity logs may be retained for a limited time (e.g., 30–180 days) for moderation and security.
• Account data is kept while your account is active and deleted upon request or inactivity (subject to legal retention requirements).
• Backup copies may persist briefly in encrypted archives.

8. Security

We implement technical and organizational measures to protect your data, including HTTPS encryption, firewall protection, secure passwords, and access controls. However, no online service can guarantee absolute security. You are responsible for keeping your password and devices secure.

9. Your Rights

If you are in the EEA, UK, or similar jurisdictions, you have the following rights:

• Access — request a copy of your personal data.
• Rectification — correct inaccurate or incomplete information.
• Erasure — delete your data (“right to be forgotten”).
• Restriction — limit processing in certain cases.
• Portability — receive your data in a machine-readable format.
• Objection — object to processing based on legitimate interests or direct marketing.
• Withdraw consent — for optional processing (e.g., cookies, newsletters).

To exercise these rights, contact us at support@dialogoo.com. We may require verification of your identity before fulfilling requests.

10. Children’s Privacy

Dialogoo Chat is not intended for children under the age of 16 (or the minimum age of digital consent in your country). Users under 18 should use the Service only under parental supervision. We do not knowingly collect data from children. If you believe we have inadvertently collected such data, contact us to request deletion.

11. International Transfers

Where data is transferred outside the European Union, we ensure adequate protection through mechanisms such as Standard Contractual Clauses (SCCs) or other lawful safeguards.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted here with a new “Last updated” date. For significant changes, we may also notify you via email or in-app notice. Continued use of the Service after updates constitutes acceptance of the revised Policy.

13. Contact

For privacy questions, complaints, or data requests, please email our Data Protection Officer (DPO) at privacy@dialogoo.com. EU residents may also contact their local Data Protection Authority.